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Once the right people have learned how to detect fraud, train them to investigate and interview.
Even good employees sometimes do bad things. If your organization encounters an instance of employee abuse or fraud such as misuse of company resources, theft of assets, fraudulent disbursement, or other issues, investigation of the incident will require interviewing and interrogating employees. Such interviews require special preparation, documentation, and interviewing skills in order to resolve cases of internal fraud or abuse.
What are people hiding from you? Criminals, clients, customers and even colleagues may each be hiding something from you. Learn how to be more effective in asking questions and evaluating responses so you can better detect lies and uncover the truth. By enhancing your interview techniques, you will get more information, more insight and less deception from everyone you interview. Even experienced professionals will improve their interviewing skills with this renowned course.
This two-day workshop will give participants the knowledge and skills you need to effectively interview and interrogate witnesses, conspirators, and perpetrators potentially involved with incidents of fraud or abuse. Set into a practical workshop format, important concepts are reinforced through your in-class analysis of real videotaped interviews from actual investigations of two cases of internal employee fraud. Concepts are further reinforced through 14 workshop case studies you will help solve in class along with other attendees.
Who should attend?
- Executive officers (CEO/CFO/COO...)
- Internal fraud investigators / examiners
- Financial auditors / examiners
- Operations auditors
- Systems auditors
- Human resource managers who would be involved in potential disciplinary action
- Purchasing management in charge of managing the tender process
- Accountants
- Payroll administrators who need to know more about how managers can commit payrol fraud
- Accounts payable/receivable administrators
- Finance department managers
- Sales managers
- Security managers
Getting IRMCB standardized training and taking certification exams
IRMCB courses are delivered by Authorized Training and Education Centers (ATECs) in standardized live and online formats. Select ATECs are also authorized to proctor exams and issue certificates.
Authorized Training and Education Center Headquarters Authorized for Live Instructor-Led Training Authorized for Web-Based Training Authorized exam center Certified Information Security United States SCHEDULED EVENTS REGISTER REGISTER -
Know your boundaries: Legal considerations for investigating and interviewing employees
- Understand the science of communication
- Do you know your legal authority for conducting interviews?
- Can you use deception in interviews?
- How do you avoid breaching the employees’ rights under law?
- How do you avoid employee claims of breach of privacy, emotional distress, defamation, false imprisonment, or assault and battery?
- What about trade union protection?
Understand the science of communication
- What are communication facilitators and inhibitors?
- What is the employee really saying with word choice, tone, and syntax?
- What is the employee really saying with body language from the head, face, nose, mouth, eyes, arms, shoulders, elbows, hands, legs, feet, and posture?
- What is the employee really saying with anger, boredom, frustration, and body movements?
Learn how to prepare for the interview
- How do you properly establish the foundation for your investigation?
- How do you gather evidence and background information for the interview? Where do you get the information from?
- What is the best venue and physical environment for interviewing?
- How should you plan the interview for witnesses, conspirators, and perpetrators?
Learn how to conduct the interview
- What are 13 verbal clues of deception you need to recognize?
- What are 10 non-verbal clues of deception you need to recognize?
- What is the proper interviewing sequence and use of questioning? How do you open the interview, get good information, resolve contradictions or deceit, and close the interview?
- What is the best approach to obtaining an admission of guilt? How do you help the employee rationalize what he or she did and tell you what truly happened?
- Learn how to professionally conduct an interview in stages with the proper introduction and rapport establishment, information gathering, assesment questions, closing, and admission seeking.
Know how to report your findings
- How should your findings be presented to company insiders, attorneys, defendants & witnesses, the press, or juries?
- What is a good report structure for presenting your findings?
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The IRMCB professional certification scheme qualifies fraud control professionals at three levels, depending upon the length of qualified experience.
No qualified
experience required.Two years of qualified
experience required.Five years of qualified
experience required.Complete Details Complete Details Complete Details
Getting IRMCB standardized training and taking certification exams
IRMCB courses are delivered by Authorized Training and Education Centers (ATECs) in standardized live and online formats. Select ATECs are also authorized to proctor exams and issue certificates.
Authorized Training and Education Center Headquarters Authorized for Live Instructor-Led Training Authorized for Web-Based Training Authorized exam center Certified Information Security United States SCHEDULED EVENTS REGISTER REGISTER